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Campaigns Suspended, Removed, or Unable to be Found

Why might a campaign be suspended, removed, or unable to be found?

Fundly often receives questions about decisions to suspend (and in some cases, re-activate) campaigns of an inflammatory nature. While extremely rare, there may be situations where a campaign violates our Terms of Use:

  • Fundly does not condone obscene, offensive, or indecent content or images on its sites or services. This includes cursing, name-calling, or making defamatory, threatening, or inflammatory remarks.
  • Fundly does not endorse the ideas or opinions of any one campaign. While many campaigns may be controversial, it is our policy to allow any campaigns that do not violate our terms of use.
  • Fundly does not allow users to post links to campaigns on competitors’ websites.
  • It is at Fundly’s sole discretion to decide whether or not a campaign meets our standards.

Campaigns may also be suspended or reviewed if they are suspected to be fraudulent or illegal in nature (for example, campaigns that were not approved by the person or family they claim to be fundraising for). Campaigns may be temporarily suspended during an investigation as we do our due diligence. In cases where Fundly suspends a campaign, we always reach out to the campaign owner to explain why.

Campaigns may also be removed at any time by their owners. Fundly does not control or take responsibility in these cases.

What do I do if I see what I believe is a fraudulent or illegal campaign?

Contact us at [email protected]

What happens once I report a campaign?

Our team responds to customer requests every day to investigate and review campaigns. Our priority is always to reach out to campaign owners to discuss any questions or concerns around their campaign, let them know what pieces of the campaign are in violation of our Terms of Use, and what they need to do to correct violations. Campaign owners get 24 hours to make their changes. If changes are not made, campaigns are permanently disabled.

A campaign I donated to has been removed. What happens to my money?

In most cases, the campaign owner retains any funds already raised and can view and withdraw the funds via Stripe even if their campaign is removed. Once a donation has been made, you must reach out to the campaign owner directly if you would like a refund.

When a fraudulent campaign is identified, Fundly will refund all donations collected (that have not been withdrawn by the owner) to those who have participated.

A campaign that was taken down is back up again. Why?

Once our team has investigated a campaign and reached out to the campaign owners, campaigns are often edited to meet our Terms of Use. In these cases, Fundly’s policy is to let campaigns continue.

To those who have offered words of support to our staff, our team says a huge thank you for understanding the difficult decisions we’re often required to make. We thank all Fundly users for extending each other a measure of patience, tolerance, and grace as we navigate these difficult times together.

Simplify Fundraising: Online Registration & Mobile Bidding

Learn how you can fully optimize your next fundraising event

Fundraisers across nonprofit and community benefit sectors are always looking for ways to increase efficiency and gain more time to cultivate the all-important donor relationships. New fundraising technology is proving to be a powerful way to optimize, simplify and streamline fundraising tasks to raise more money and waste less time. 

Take advantage of innovations in the fundraising technology space in your next fundraising campaign. Consider implementing online registration and ticketing, as well as mobile bidding into your events-based fundraising tactics. 

Event Fundraisers with Online Registration

We’ll start with online registration and ticketing first because, typically, you will need to plan a bit further ahead for this part of your fundraiser given the role that attendance estimates play in event planning.  Shockingly, many fundraisers and nonprofits rely on manual or paper ticket sales, forcing them to resort to shuffling tickets just before your fundraising event. This also typically results in added graphic design and printing costs that can easily be eliminated by transitioning to online registration. 

Online registration and ticketing platforms allow you to quickly and easily create a custom event page online, describing your fundraiser and what it is supporting. More importantly, your online ticketing page makes ticket purchase extremely convenient for your busy parents. Rather than having to seek out tickets, they can simply navigate to your online registration and ticketing page in order to purchase their tickets. Saving time for your parents means they’re more likely to continue donating throughout your event!

Another huge benefit of online registration and ticketing is that you will collect your guests’ information prior to your event. There are two major advantages here:

First, you’ll be able to offer pre-registration for additional fundraising opportunities at the event. In the next section, we will talk about the benefits of mobile fundraising. In case you do plan on having continued fundraising at your event (donations, silent auctions, raffles, etc.), having your guests pre-register online during ticket purchase will make the process very easy for your guests. You can reduce lines and wait times and increase engagement and personalization through a single platform, meaning the information will be integrated and will only need to be entered once. This development means a seamless ticket purchase and donation process for your guests, and it means higher proceeds for you!

Second, you’ll acquire easily accessible donor data. A more obvious benefit of online registration during ticket purchase is the value of the data that you will have collected from your guests. Not only will you have their contact information, but most platforms will also allow you to collect custom data that you may find valuable. This data can include:

  • Occupation
  • Age
  • Address
  • Number of children
  • And more!

Having rich data on your attendees will allow you to build an effective communication plan after your event, lasting throughout the year. These power demographic metrics are coveted pieces of information that let you target your audiences more efficiently. With this info in hand, you can use email and social updates to thank your donors, update them on new developments with the school, and develop a stronger relationship with your donors so that they keep coming back each year.

Raise More Money with Mobile Fundraising

Just as online ticketing and registration will help you raise more money leading up to your event, mobile fundraising will help you raise more during your event!

Many seasoned nonprofit event planners know the downfalls of traditional silent auctions and raffles all too well. These disadvantages include paper bid sheets and raffle tickets, little interaction, and long checkout lines. People also are unable to explore the rest of the event experience and engage with more important cause-related elements of your fundraiser. 

With mobile fundraising, you can bypass all of these, and provide your audience with a more accessible, easy-to-use, and engaging way to donate! Mobile fundraising options include:

  • Mobile silent auctions
  • Mobile raffles
  • Fund-a-need campaigns
  • Donation pages and text-to-give campaigns

When used effectively, these can add major gains to your yearly proceeds. Some of the major advantages of mobile bidding include:

Accessibility

Because mobile bidding is online, anyone can participate anytime, including those unable to attend your event. Those who support your cause, but may be limited by time, other commitments, or geography can still bid on your silent auction items, buy raffle tickets, or donate to your cause! Additionally, this participation can happen anytime, not only during the hours of your event. With mobile fundraising, you can begin accepting bids and donations prior to your event. This means people can start participating while they are purchasing their tickets online, which allows you to create event-related buzz over a longer period of time. 

Engagement

Mobile fundraising is also more engaging and fun. Rather than guests having to write down their bids or keep track of paper raffle tickets, they can simply bid online or via text message, and will receive instant notifications if they’ve been outbid or have won an item. This means your guests do not need to walk back and forth to your item table and can enjoy your actual event. People will love being informed in real time, and this will also result in higher participation and proceeds for your school.

Ease

Finally, mobile fundraising is simply easier.  Your volunteers can work with a fully integrated, centralized system that tracks and keeps information in real time. Volunteer managers and donor records teams alike will appreciate this efficient and accurate system. 

For event checkout, your guests will instantly be notified when they have won, and can make payment directly from their mobile devices. This easy-payment process means event checkout will be much quicker and easier for your staff – those of you who have managed the checkout table at an event will really appreciate this! It’s a win for donors and fundraisers that enhances the simplicity of the donor experience. 

Double the Donation-Fundly-choice for matching gifts-feature

Fundly Chooses Double the Donation for Matching Gifts

Palo Alto, CA (October 17, 2018) — NonProfitEasy’s Fundly CRM is excited to announce a new integration with Double the Donation, the industry-leading provider of matching gift search tools for nonprofits. Fundly users can now fully integrate matching gifts into their CRM, revolutionizing their fundraising programs.

By integrating Double the Donation’s 360MatchPro into the Fundly CRM, users will be able to fully automate the matching gift process, exponentially increasing their matching gift revenue. With this integration, Fundly users can turn on this functionality directly through their Fundly CRM account.

Double the Donation-Fundly-Integration1

“In deciding which matching gift tools to offer our customers, we found Double the Donation’s 360MatchPro to be the most comprehensive and easy-to-use platform,” said Lomesh Shah, President and Co-Founder of NonProfitEasy. “We’re happy to offer our users the opportunity to double their donations with ease, efficiency, and accuracy.”

360MatchPro allows users to automatically track the match-eligibility of their donors, the status of those potential matches, and the revenue raised in matching gifts. Most importantly, 360MatchPro provides automated, customizable email follow-up, which vastly increases the amount of matching gift requests successfully driven to completion.

Double the Donation-Fundly-Integration2

The biggest hindrance to matching gifts is lack of donor awareness. With 360MatchPro, Fundly CRM users are able to automatically identify match-eligible donors through email domain capture as well as self-identification directly on their donation forms.

“We are so excited to see that Fundly has integrated our matching gift tools into their CRM, offering all of their users a chance to enhance their matching gift programs,” said Adam Weinger, President of Double the Donation. “There are 15+ million people in America who are eligible for matching gifts, and we’re looking forward to helping Fundly CRM users connect with those donors.”

Double the Donation has the most extensive database of existing matching gift programs, including more than 20,000 companies, subsidiaries, and spelling variations. Use of this database affords organizations the opportunity to follow through on every possible corporate matching gift donation.

Match-eligible donors are presented with simple, streamlined information about the matching gift program that they qualify for. They are also presented with direct links to the appropriate online forms or downloadable PDFs required to submit their matching gift requests.

Find out more about Double the Donation at https://doublethedonation.com/. Learn more about 360MatchPro’s suite of features at https://www.360matchpro.com/features/.

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