Most companies and nonprofits have both a website and a Facebook page, but which one should have more maintenance time? Which web address is projected to get more traffic?
On Mashable, writer Samantha Murphy reports on a new study conducted by Lab42 which found that about 50% percent of consumers think a brand’s Facebook page is more useful than a brand’s website (see full infographic below). “In fact, about 82% of respondents said Facebook page is a good place to interact with brands. But one of the top reasons to follow a brand on Facebook is to print coupons and discounts. The study revealed that 77% of those who ‘Like’ a brand on Facebook have saved money as a result,” comments Murphy.
As a nonprofit, why should you care what is going on with Facebook and the influence it has on its consumers? Quite simply, developing trends in the for-profit world will eventually make their way to the philanthropic arena. Check out some of these stats from the same study:
As a nonprofit, there are some valuable conclusions that you can make from this study. First of all, peer pressure is alive and well regardless of your age. The more people you can get to “Like” your nonprofit, the more people you are likely to get to follow your nonprofit and spread the word of the great things your organization is doing. If the average Facebook user has 130 friends and 69% of users are likely to “Like” a product because someone else does, you have a strong chance at reaching a new audience.
Secondly, while 50% of users who believe a Facebook page is more valuable than a webpage may not seem like a majority, it shows the continued momentum that Facebook is having in social media. While many charities continually update and tweak their home pages, they often times neglect to post consistently on Facebook and update their timelines. A Facebook page may very soon require more attention as it becomes a destination for your supporters rather than just a side note.
Next, the frequency of your posts and the contact experiences of your donors certainly have an impact on your donor relations. Post too infrequently and donors don’t think of you. Post too many times a day and you become that pesky fly that buzzes around and is swatted at. A few times a week at different times during the day should suffice to reach all of your donors and their varying online schedules.
Finally, about one third of Facebook users don’t interact with a brand on Facebook because they don’t want to be contacted. Now here is the dilemma that many nonprofits face: if a donor felt that your cause was worthy enough to give to you once, they should be willing to give again. On the flip side, how long do you pester this person and spend valuable dollars on postage and mailers without getting any results? You could create a “one-time gift” check box and hope that others give since it is commitment free. On the other hand, it also depends on your type of charity. My best advice would be to try it out for a few months and see what your results are. A large part of fundraising is experimenting and the outcome is often times individualized to each organization.
Studies are published all of the time based on marketing research and technological advances. As a nonprofit and online fundraiser, it is valuable to assess and apply the results to predict the trends that are headed towards our industry. While not everything may apply or the estimated conclusion may not come to fruition, it’s better to create a hypothesis than to fall behind.
Check out the the complete findings from Lab42 study:
John Maxwell, author, pastor, and public speaker, writes, “Some people have a dream but no team – their dream is impossible. Some people have a dream but a bad team – their dream is a nightmare. Some people have a dream and are building a team – their dream has potential. Some people have a dream and a great team – their dream is inevitable.” Who is on your team?
One of the cornerstones of any nonprofit is the board members that come alongside the CEO to create a team of professionals with the wisdom, experience, and connections to make a dream a reality. Finding the right members with the skills and chemistry to work together can be a difficult, but this task just got easier with a new tool called “Board Connect” that is being implemented on LinkedIn.
Meg Garlinhouse, head of employment brand and community for LinkedIn, told Mashable, “There’s a huge supply and demand issue we’re trying to solve — more than 2 million non-profit board seats need to be filled each year and non-profit leaders are challenged with finding the right individuals to join those boards.”
Board Connect helps nonprofits find board members in three ways: 1) those who sign up get free access to TalentFinder to “amplify your ability to search and to reach out to your boards extended network.” This service is a $1000 value! 2) LinkedIn offers a free webcast interactive product tutorial to help you gain the skills you need to navigate their system and 3) you can receive exclusive content and make peer connections through the LinkedIn network.
LinkedIn also provides company pages so that your group can advertise your mission and gain supporters of like-mindedness to your cause. You can post updates, recruit volunteers, and make valuable connections with other who have a passion for your cause.
Finding the right board members to come alongside your organization is vital to the existence of your nonprofit. Not only can they provide valuable business advice and direction for you, but the connections that the professionals have in your area are priceless. I’ve worked with organizations that have had local news anchors as board members and the draw that a celebrity name brings can double your attendance to events. Not only that, but the pull that reputable professionals have brings much needed credibility and integrity to your name therefore causing more donors to trust you with their dollars.
Online fundraising can seem overwhelming and is often times left unattended to when nonprofits are accustomed to traditional fundraisers. You know that it is free. You know that millions of people are on Facebook. You probably also know that neglecting this form of development is costing your organization money. But let’s face it: who has the time or patience to create a schedule for incorporating online fundraising into your weekly routine? It may take less time than you think! Here are some ways to start using the internet and social networking sites in your strategies to raise money.
Make a Weekly Calendar – One of the best ways to organize your life and create consistency is to make a weekly calendar of how you want to schedule your duties. This also helps to ensure that everything on your “To Do” list gets done and that the important things don’t fall through the cracks. Here is a sample schedule you may want to start with for your online fundraising strategy:
Monday – Post on Twitter and Facebook at lunch time.
Tuesday – Post a blog and let your followers know via a link on Twitter and Facebook.
Wednesday – Update your followers on what major activity or goal your organization is working on. Post it around 5:00 pm. Scan your Facebook homepage for comments that supporters have written concerning your posts and reply to let your supporters know you’re involved and listening.
Thursday – Visit your nonprofit leader groups on LinkedIn for new ideas, advice, or ask a question to the forum.
Friday – Find an interesting quote, picture of your cause, or statistic to post on your social networking sites. Post it around lunch time.
Now this is not set in stone or a comprehensive calendar by any means, but it’s a starting point to get you in the habit of taking a few minutes every day to engage your donors and supporters through social networks. I also included a loose time frame, taking into account that the most successful posts are read before work, at lunchtime, right after work, and in the late evening when the kids are in bed.
Who Should Post on Facebook? – My social network includes variety of nonprofit organizations on Facebook and I’ve been noticing that some are posting on behalf of the nonprofit while others have their front man or woman posting the comments personally. Overall, I think it depends on the type of organization you are running. One of my friends is a motivational speaker and he posts comments on his personal life as well as where he is speaking and his success stories. On the other hand, another nonprofit I follow pertaining to disaster relief and food distribution writes solely under the name of their nonprofit. I think that it would also be wise to write on behalf of both the CEO and have a separate account for the organization; the CEO could certainly write from his or her perspective about where the company is headed while the umbrella account could post on upcoming events, general links on press coverage, and asking for donations for upcoming projects. Consider incorporating both into your social media routine. Supporters often times like to know that there is a face behind an organization, rather than giving blindly.
Do You Donors Know You’re There? – More than likely, your donors aren’t going to seek out your social networking profiles or may have visited your page and bypassed hitting the “like” button… so, ask whenever you can! On every newsletter, direct mail letter, event program, concert program, t-shirt, pamphlet, and webpage write “Like us on Facebook” or “Follow us on Twitter”. There’ a reason why so many products include it in their advertisements; over 250 million Facebook users log in EVERYDAY! When your name appears on their home page, they will remember you the next time they get that bonus at work, need to donate that used car, or want to get involved in a philanthropic organization. They also share updates and activities (such as “liking” your page) with their friends, which averages about 130 people per account. That’s a lot of people you could be reaching if they knew that they should follow you on Facebook!
Being a mom and an active member in my church means that, in one way or another, I’m always involved with fundraising or trying to get others to participate in different projects and activities. Add to the mix that I work with various nonprofits and write for an online fundraising company, and much of my time is consumed with figuring out the best practices to reach people and to create a successful atmosphere for giving. Here are some newer ideas that I have come across, which combine the convenience of online resources with the needs of school and church fundraising.
1) Evite.com: cool and practical. For holidays and friend’s birthday parties I’ve received several invitations from Evite.com, but it can also be extremely useful for clubs, banquets, and other informal events. The best part: it shows who is coming and encourages others to join in the fun. This could be great for a classroom party so you can see who is bringing what and which families are participating. RSVP tracking also allows you to gauge the amount of supplies you’ll need.
Now, I wouldn’t use this for events where people don’t know each other (that’s why this works well for schools, churches, and clubs with established communities) and it would be casual for expensive or formal events. However, it’s free, easy-to-use, and allows a platform for comments to get people excited about your event.
2) Pinterest: the best thing to happen to crafters since Martha Stewart. Yep, it’s time to start planning for those holiday craft fairs, bake sales, and boutiques! What better way to inspire parents and church ladies to get out those glue guns than sharing some amazing ideas from one of the largest growing social networking forums? Search for fun ornament ideas, recipes for baking delicious cookies, and examples of lovely table décor.
Word of Advice: If you haven’t planned your calendar for holiday events, do it now! November and December are the top months that organizations receive the highest donations, so decide how you are going to get your supporters involved. It is also an extremely busy time of year, so planning ahead is a must so that people can save the date of your event before they get too busy. You may also want to plan two or three different activities to allow options and accommodate busy schedules.
3) Think of a catchy phrase to stand out on Facebook. With Facebook, it’s easy just to scroll down the page and never really take notice of each post. And if there’s a video that someone has posted, the chances are slim to none that I’ll take the time to click on it. Sometimes, however, a post will catch my eye. A few days ago, this nonprofit post got my attention: a picture with a guy at his office desk captioned “Your boss is probably looking over your shoulder right now and wondering why you are on Facebook. Well tell him that it’s because you need to vote for [name of organization] to reach 1,000 votes to win airfare to further their cause. Click on the link provided to vote!”. This nonprofit posts daily pictures and press releases, but this was the first time I actually read their post and yes, I did vote! Write something that makes someone take notice and think twice. You could say, “We don’t want you at our event!… If you’re boring, apathetic, or a party-pooper, please stay at home. BUT, if you want to have a good time, join the party at _________.”
3) Get creative with your Fundly page. Break down your giving levels into what each amount will go towards. If you’re raising money for a school library, set a level saying $100 buys ten books. If you’re a church, explain that $50 will send 25 Bibles to China. Think beyond the basic “gold, silver, and bronze” names and apply the titles to your event or cause’s purpose. For the library, you could list the “John Steinbeck, Mark Twain, and Jane Austin” levels. You may also want to print these categories in your event program with the names of your supporters. Through giving online, you have the advantage to acknowledge the generosity of your supporters in the event program instead of after the fact which can inspire others to support your cause.
The bottom line: think about what you know how to do on the computer and with social networking sites and figure out how to apply it to your fundraising needs. You don’t need to spend hours researching new ideas or long periods of time watching lengthy tutorials. Just a little creativity can go a long way.
We’ve all seen or been asked to participate in extreme fundraisers: you know, the ones that say buy a raffle ticket for $1,000 to get a chance to win a million dollar home or if the group raises X amount of dollars, the leader will shave his head. Do donors really need that type of motivation to give? Is it worth the risk of funding and reputation to get a burst of donations?
Reporter Jason DeRusha gave an overview of this topic in Good Question: Do Extreme Fundraisers Pay Off? as he highlighted a local Minnesota Boy Scout troop who offered each boy who raised over $1,000 a chance to repel off of a 22-story skyscraper. “Many people are far surpassing that,” said John Marshall, organizer of the Boy Scouts’ Double Dog Dare fundraiser, “We have people raising $5,000.”
DeRush reports that “a survey of nonprofit fundraising found 80 percent of nonprofits raise money using events… But extreme fundraisers are risky, because they are very expensive to put on.” In this situation, insurance costs alone could be counterproductive to the dollars donated verses the fees to put on the event. Is it necessary to provide lures to encourage people to give?
In my experience, these extreme fundraising tactics are fine if you keep the prize in direct proportion to your fundraising goals and organization size. If you put a bunch of time and effort into advertising this type of gimmick, but come out with little or no money raised, the investment might be considered “worth it” if you were able to raise awareness for your organization. However, if the prize is grandiose and your organization is small, the payoff is rarely equivalent to the risk. Step back and gauge who your donor list consists of and what your potential is for success. Ask yourself a few questions: Can your supporters afford high priced tickets? Will this take away from their future gifts? If you promise a house as a prize and give a 50/50 check for $2,000, how will this affect your reputation? On the other hand, relative to DeRush’s example, repelling off of a building is a great reward for a bunch of Boy Scouts to raise money.
DeRush states that most fundraising dollars do not come from events.
According to the Nonprofit Research Collaborative, the vast majority of dollars come through direct donations from corporations and individuals.
I have to say that I concur. I have never met a donor that bought a raffle ticket or made a donation to help reach a crazy goal who then became a committed supporter; it’s usually a one-time gift without being a long-term investment.
So what’s the answer? Do you throw away your events and your attention grabbing hooks? Absolutely not! Count the cost of your innovative ideas and have realistic expectations of what the results will be. Part of being a nonprofit is accepting risk and relying on the generous donations of others, but being overzealous can cost you time, dollars, and, if it flops, it could be difficult to recuperate your good name and the trust of your supporters (two of the most important qualities every charity must guard).
Online fundraising is one way that you can have minimal investment with high potential results. It’s about building relationships to encourage long-term giving and support. It may not always provide the mega surge in giving that over-the-top fundraisers do, but you can reach more people and you still can have giving highs around important projects. It also doesn’t have to be one or the other. Advertise your events, goals, prizes, and outcomes using social media networks. You still need to create interest and intrigue your Facebook friends and Twitter followers.
Like anything in life, it’s all about balance. When you reach the most people you can in a variety of ways, that’s when your nonprofit has the best chance at fulfilling your purpose.
Over the weekend I heard a dynamic young speaker who was addressing the issue of giving misguided teens a purpose to help them stay on the right path. He made a statement that really stuck with me: “We want to do what no one else is doing to get those who have not already been ‘got’.” As I write this article several days later, I can’t help but think that this statement can have so many facets pertaining to the nonprofit world.
First of all, this idea is the perfect catalyst for many service organizations who want to reach the down-and-out, those chained by addiction, or for kids who seem to be slipping through the cracks in our educational system. What can you do that other similar organizations aren’t doing to reach those who feel like they don’t want or need help? How can you show that your group is beyond the sugar-coated stereotypes, is effective, and truly cares?
I’ve seen countless speakers in my years working with nonprofits and usually I don’t give much thought to them days after I’ve watched their presentations. What made this young man so different went beyond the fact that he was an unusually gifted speaker; his passion, research, and tangible plan made the whole room of parents and grandparents stand to its feet and applaud his vision. With a blonde Mohawk a mile high and looking like a professional wrestler, he was also cool enough to relate to the people he has a desire to help.
You can’t do much in this world without money, and that’s the second side of this statement that I want to address. What can you do that no one else is doing to get the donors that you don’t already have (and quite frankly, those who haven’t pledged their commitment to another nonprofit)? Fortunately 71 percent of American households give to charities (according to Dunham and Company’s annual New Year’s Philanthropy Survey), but on the down side it is only 3 to 5 percent of their gross income as stated on financialsamurai.com. That means that over 38 million households aren’t giving and that a majority of households have the potential to give more (because I personally think 3 percent is quite low on the generosity scale). That’s a whole lot of money with a whole lot of giving capability. Now what can you do to inspire those who aren’t giving, to give, and those who are giving, to give more?
This is hardly a new idea and is probably written on the job description of every development director. We spend hours of time at staff and board meetings trying to figure out how to raise more money and reach more people. Here are some ways that nps.gov suggests can boost giving for your charity:
There are some more basic ways to get what you haven’t got: get ideas from other nonprofits, ask your supporters what they would like to see more of, and have an open brainstorming session with your employees. Who knows what can happen when you ask the right questions?!
With public libraries, Kindles, iPads, mega bookstores, and periodicals all at our disposal, it seems that there never is a shortage of things for us to read. However, many people around the world lack this luxury that many so easily take for granted. That’s why Megan Weill, Peace Corps volunteer, started an online fundraising page using Fundly to help students in Kenya get the library resources that they desperately need to receive a proper education.
Megan is currently working at Shiduha Secondary School in Kakamega, Kenya which has approximately 200 students that come from her community and neighboring communities. Most of her students are very poor and a large number of them cannot even afford to pay their school fees. While this public school receives minimal funding from the Kenyan government to subsidize the small tuition costs, the sparse resources do not provide the money required to build a separate library building to house much needed English books for graduating students to pass their exit exams. With this in mind, Megan decided to set up an online fundraising website, rallying her friends and family in the U.S., to support her vision of building and furnishing a library with the supplies needed to give her students the best opportunity for a successful future.
Through Megan’s Fundly page, she was able to surpass her $10,000 goal (she raised $10,805!) with the help of 35 donors and 35 supporters: “We reached our fundraising goal and started building the library back in April and as of right now we only need to plaster the outside walls, install windows and doors, and paint the building”. She advises, “don’t be afraid to put yourself out there. I’ve found in my experience fundraising that if you are passionate about a cause, people will recognize that and help you out.”
The total charitable contributions by individuals, corporations, and foundations in the United States for 2010 was $290.8 billion. Of that number, individual giving was an estimated $211.7 billion*. So, who is getting all that money? More importantly, how can your organization claim more of it?!
Let’s break down the who, what, and where of charitable contributions. The Chronicle of Philanthropy conducted its own survey to pinpoint which states, cities, and metropolitan areas are the most generous. Here’s what they found:
Now that we know where the giving is taking place, how is it divided by sector? CharityNavigator.org has posted the following stats:
Now that I’ve bombarded you with facts, what can we takeaway from this information? There seems to be a strong common thread linking together the most generous cities, metropolitan areas, and the recipients of the largest portion of donations. Perhaps other nonprofit organizations can take a few pointers from religious organizations based on these statistics. First of all, donors tied to religious organizations often feel a moral and personal obligation to give. There is a higher sense of purpose which drives their generosity and keeps them faithfully giving. Secondly, there is a sense of community within these organizations that unites their supporters with one another and the organization itself. What opportunities are you providing for your donors to come together, connect with each other and your staff, and join together to further your cause? Informational meetings, facility tours, volunteer opportunities, Facebook groups, concerts, etc. are all ways to gather your supporters together for community development. Follow these up with accountability, relationship cultivation, and commitment, and your donors will begin to feel more connected to your cause.
Another takeaway: giving is up across the board. Though it may be a little ironic that numbers tend to rise in a recession, I contribute this fact to a couple of things: 1) there are more opportunities to give and more causes to give to and 2) it’s easier than ever to give. With the internet becoming more and more of an integral part of our daily lives, many causes are coming to the forefront of our consciousness through social media, e-mail, and publicized celebrity endorsements. Not only are we more aware of the news around us, but also of social conditions and hardships. Now, more than ever, we are living in an information revolution.
Back to the original question: who’s doing the giving? Apparently a whole lot of people.
*as reported by the Giving USA Foundation and the Center on Philanthropy at Indiana University
With so much to do and so little time, it can be difficult to always determine what to post on Facebook or Tweet on Twitter on a regular basis. You know that you need a consistent presence using social media to stay in touch with your donor base, but some days or weeks that seems almost impossible. Well, fear not! I’ve scoured the web to find some of the most inspirational and informative quotes for you to cut and paste to encourage your donors and followers. You may also want to use this list as a way to create intro paragraphs for newsletter articles, create interaction on social media networks by asking your audience if they agree or disagree with the statement, or as text on a webpage to spur on others to give. (Some of these sayings may be more applicable to certain causes than others, but I tried to find a gamut of text to cover many bases.)
While the quotations can easily inspire others to get involved, they can also be catalysts for your own employees. The factoids clearly show the importance of nonprofits in the fabric of our society and the need for individuals to continue to support your cause on an ongoing basis. The best strategy is to maintain consistency using social media networks and to let your donors know what you are doing. Even these simple posts can cause supporters to get inspired by you and ponder what they can do to help.
We’ve all heard the saying “a picture is worth 1,000 words” and even on the computer screen this holds true. I am often times guilty of judging a book by its cover and a webpage by its graphics. With the fast-paced nature of the internet, it is important to ensure that visitors are drawn in to your page through visuals as well as calls to action. Here are some ideas to visually intrigue your page’s visitors to keep them from moving on to the next webpage:
1) Infographics are eye-catching (and cool) – I found this great infographic on typepad.com, which serves as a perfect example of the unique power of this type of visual. Sometimes simple bullet points can be too lengthy to hold a reader’s attention, but a stimulating graphic can support your point and pique the interest of the reader in just a few seconds. Consider generating an infographic to spice up a chart that shows an increase in the number of clients you are helping, a timeline of events that have helped you to reach your goal, or an Indiana Jones-style map plotting the route of your journey.
At Fundly, we’ve created fundraising pages that take the appeal of infographics into account, including a graphic at the top of the screen displaying the percentage of money raised, a thermometer to gauge this success, and how many donors/supporters your campaign has. Most people are highly visual and move through websites at the speed of light, the quicker you can convey your message, the better.
2) Take advantage of your space – I’ve browsed through hundreds of nonprofit websites and blogs and the ones that catch my eye make full use of the screen. If there is a lot of empty space, minimal text, or sparse graphics, I tend to think it looks amateurish and bland. This doesn’t mean that your website needs to be flashy, gaudy, or overdone – just as every news story needs a captivating hook, so does your webpage need visual interest.
The Kentucky Rescue and Restore homepage is a great example of creative use of a space. There is something about the color scheme, haunting pictures, and simple headlines that grab the visitor’s attention. It is artistic in its photography, yet poignant in its message.
3) Evoke emotion – I’ve mentioned this a few times before, but your website is a reflection of your nonprofit’s image and personality. It is important to keep your audience in mind and play to what will attract them to your page. When choosing images and graphics to tell your organization’s story, be sure to ask yourself, “what do I want my website’s visitors to feel?”.
On top of sharing compelling images of organizational need and impact, continue the story by showing the faces behind your organization. There is something genuine and sincere that donors find relatable about the people working to carry out a mission, which cannot be duplicated by simple bios.
4) It’s all about the content – This point may seem out of place, but your website really is all about the content. Yes, you need pictures and graphics to capture the attention of your audience and draw them in, but it’s the content that is going to hold the reader and invoke a passion. Too many bells and whistles can distract from the ease of use, and drawn out text can make it too difficult to decipher what is most important about your organization.
A great way to gain a little inspiration is to check out how top nonprofits are designing their websites and take a few tips from what they have displayed. Revisit your site with fresh eyes and see how yours measures up.