Choosing a Nonprofit CRM: 8 Game-Changing Tips
Is your nonprofit still using an Excel document to manage donor data? If so, you’ve probably already caught on to the fact that this data management method can really hamper your fundraising success.
On the one hand, since all data has to be entered manually and there are no pre-set fields for your data sources, these documents are difficult to keep up-to-date and accurate. On the other, your data sources can’t work in conjunction with each other to give you the well-rounded insights into your donors that you need to craft the most effective stewardship strategies and fundraising appeals.
The bottom line: an Excel document cannot fit the needs of a growing and thriving nonprofit.
If your organization is tired of difficult data management, it’s time to start thinking about which nonprofit constituent relationship management software (CRM) will replace all of those pesky spreadsheets. (If you’d like to learn a little more about just what exactly nonprofit CRM software is before diving in, check out this resource!)
We’ll cover 8 important factors to consider when choosing a nonprofit CRM, including:
- Start with a strategy.
- Get input from different organizational departments.
- Determine how many staffers will need to use the system.
- Count constituents.
- Consider setup needs.
- Research integrations vs. built-in features.
- Evaluate communications requirements.
- Interview your vendor.
1. Start with a strategy.
Nonprofit CRM software is a complex and powerful tool. As such, it will be a significant investment for your nonprofit.
Think of it like you would shopping for a car. You wouldn’t just walk into a car dealership and hope to come out with the perfect fit when you haven’t even considered your needs. Instead, you would look into make, model, whether or not you need four-wheel drive, additional features like leather seats and Bluetooth audio, and so on.
Just like purchasing a car is a big decision, picking a nonprofit CRM is one of the most important decisions your nonprofit will make. Seeing as your CRM will address all efforts from data management to online donations (and much more), the software you choose will really make or break your fundraising success.
Approach your decision with a well thought out strategy, and your organization will be able to rest easy knowing that your new CRM can fully address your needs.
Your strategy, of course, will depend on your organization’s unique goals and requirements. Here are a few key questions to ask so that you can prioritize what’s most important to you when shopping for software:
- What about our operations do we hope to change by purchasing a nonprofit CRM?
- What’s our budget?
- Aside from data management, what efforts will we be using our nonprofit CRM for?
- How much support will we need with CRM implementation and maintenance?
2. Get input from different organizational departments.
Since nonprofit CRM software addresses so many different aspects of fundraising, chances are that most staff members at your organization will be using it to inform their jobs!
That’s why it’s important to get feedback from different departments of your organization. Your nonprofit CRM must be able to address universal organizational needs if you want to see the best results.
Survey your development team, your marketing staff, your event planning committee, your grant writers, etc. If you anticipate that an employee will be using the CRM, ask them what features and improvements they would like to see from the new software!
By making CRM selection a collective effort, you can ensure that your operations run smoothly and that everyone has the tools they need to do their jobs as effectively as possible.
3. Determine how many staffers will need to use the system.
Surveying your staff will give you insight into another important consideration that must be made when shopping for nonprofit CRM software: the number of people who will need to use the system.
If you aren’t that familiar with CRM software, this consideration might not be the most intuitive. However, it is of the utmost importance.
Many nonprofit CRMs place a cap on the number of users who can access them. Most vendors offer multiple CRM packages to accommodate varying numbers of users, so you should certainly be able to find a solution that fits your needs. However, another important thing to consider is that the more users your nonprofit CRM supports, the pricier the software is going to be.
4. Count constituents.
Your staff members aren’t the only people you should be considering when purchasing nonprofit CRM software. The software is called constituent relationship management software for a reason—because it houses your donors and other constituents!
Just like the price of CRM software can be influenced by number of users, it can also be influenced by the number of constituents it’s able to store. Some platforms have a pre-set number of users built into the cost, while others will charge you a small fee (for example, 1¢) per constituent profile.
Before you buy, get an accurate count of your current constituents. A few things to note here:
- Constituents aren’t just donors. They can also be volunteers, members, corporate sponsors, service recipients, and anyone else who has a hand in furthering your mission.
- Clean your current records before counting, and get rid of any constituent profiles that are no longer pertinent to your mission (a good rule of thumb is to delete records that have been inactive for 3 years). That way, you’re not wasting any money on profiles for constituents who are no longer contributing to your cause.
- Think ahead. You want your nonprofit CRM to be able to grow with you. If you only purchase enough profiles to accommodate the constituents you have currently, you’ll have to purchase new software sooner rather than later. Leave yourself some room for growth!
5. Consider setup needs.
Considering that you’ll be transferring a hefty amount of data between systems, the hard truth is that the CRM setup process will invariably be involved.
Luckily, some platforms make this process easier than others. While some vendors will take a hands-off approach to nonprofit CRM setup, other vendors will guide you through data transfer with attentive consulting services (some might even complete the process in full!).
When it comes to setup needs, you should be considering two different factors:
- Compatibility of platforms. Depending on how they store data, some nonprofit CRMs will be more compatible with your current data management system than others. Ask your vendor to walk you through the involvement of the process.
- Support. If you have an in-house IT department (or if you just happen to be particularly tech-savvy!), your organization might not need to invest in vendor setup services. Determine what you can manage, and go from there.
6. Research integrations vs. built-in features.
As we’ve pointed out throughout this post, nonprofit CRMs are robust pieces of software. A powerful CRM can do most anything…but that doesn’t necessarily mean it can do it all.
Feature sets can vary drastically from CRM to CRM. For example, while one CRM might include intensive event management features, another might have only the most basic event planning capabilities.
While this variation may at first seem like a bad thing, it’s actually a positive. Nonprofit CRMs are highly flexible and customizable, enabling nonprofits of all shapes and sizes to find a solution that addresses their needs while still fitting into their budgets.
Your organization will likely be able to find nonprofit CRM software that includes most of the capabilities you need (built-in features). However, in order to gain all of the features your organization wants, you might need to integrate.
Integrations occur when you incorporate outside platforms into your base CRM software. Here are just a few of many common nonprofit CRM integrations:
- Your website.
- Payment processing services.
- Crowdfunding platforms.
- Volunteer management software.
- Event planning software.
- Wealth screening services.
Integrating may sound great in theory, but the fact of the matter is that linking up two platforms can be a costly and time-consuming endeavor. If integrations are necessary, make sure that your nonprofit CRM supports fluid integrations with the third-party platforms you need to achieve the perfect solution.
7. Evaluate communications requirements.
Nonprofit CRMs are an essential tool during every stage of donor-nonprofit relationship building. Excellent communication forms the foundation of these relationships and helps them thrive, so your organization must be able to communicate with donors efficiently and effectively.
As we touched on in the previous point, all CRMs possess various feature sets. Communications capabilities are no different.
For example, while one nonprofit CRM might enable you to send emails directly from the platform, others might require the implementation of an outside tool to address this communication channel. While some nonprofit CRMs might have advanced direct mail features (for example, the ability to auto-address envelopes and built-in word processing), others might lack direct mail features altogether.
Think through your communications needs before purchasing a new nonprofit CRM. Here are a few questions to start you off on the right path:
- How do you contact your donors? Email? Direct Mail? Social media?
- During a campaign, what role will your nonprofit CRM be playing upfront?
- Should your nonprofit CRM also be able to capture data on the back-end of a campaign?
The first question is fairly straightforward, but let’s unpack the second two a little bit more before moving on.
On the front-end: CRMs can speed up your outreach considerably. Your software can help you segment out different constituent groups, quickly personalize communications, and even automate campaigns so you never have to worry about striking the perfect timing. But it all depends on what features your CRM possesses!
On the back-end: CRMs can automate data collection from your campaigns and run analytics to help you hone your outreach down the line. But again, you’ll only be able to reap these benefits if you have the right feature set at your fingertips.
8. Interview your vendor.
Nonprofit CRM selection isn’t just about choosing the right software; it’s also about choosing the right vendor.
Your CRM vendor will be working closely with your organization throughout the entirety of your nonprofit CRM’s lifetime. Aside from implementation, your vendor will play a large role in nonprofit CRM training and upkeep, so it’s important that you and your vendor can work well together.
In other words, your vendor is essentially competing for an important role at your organization. Treat the selection process as carefully as you would a job interview.
Let’s look into two important vendor services—training and support—to help you zero in on the perfect partnership!
a.) Nonprofit CRM training
When it comes to learning your CRM, there are no better teachers than the people who actually built the software!
Most nonprofit CRM vendors offer training services to help nonprofits get to know their software. But, as with most aspects of CRM selection, your organization will have multiple options to consider.
Training usually takes one of two forms:
- Generalized training. Generalized CRM training usually consists of watching a series of pre-recorded videos made by your vendor. This option usually costs little (if anything), but it also presents a major downside: since training isn’t specific to your organization, it won’t be tailored to your needs. You won’t have the opportunity to ask questions or focus in on certain modules.
- Customized training. Customized training can take place on-site or over the computer, with your vendor giving you live lessons in your nonprofit CRM. Customized training is excellent in that your organization will have a better grasp on how the software will work for you personally. However, the major downside here is that this type of training can be costly.
Whether or not customized training is worth the investment is entirely up to your organization. If your staff has never used nonprofit CRM software before, then it might be worthwhile to allocate a little extra money toward training.
b.) IT support
You’ll be using your nonprofit CRM software on a daily basis, which will naturally result in some wear and tear.
If your software ever encounters any technical difficulties, it’s crucial that they’re thoroughly addressed in a timely manner. The longer your software is down, the more likely it is that your fundraising will suffer.
If you have an IT department in-house, you may be able to get away with choosing a vendor who provides less comprehensive support. However, it can never hurt to have a back-up—especially if that back-up happens to be an expert in your software!
When deciding which vendor to work with, make sure to ask all of the necessary questions about maintenance, including:
- How does our organization get in touch if we ever run into any problems?
- When is support on call?
- What’s the average turnaround time for software maintenance?
- Does support cost extra, or are these services built into the base price?
If you’re still unsure about support after talking to your vendor, you can consult online reviews and talk to current users to gain a better idea of how well the vendor you’re considering actually responds in times of need. Ask your vendor to send you over some references!
We hope this article has helped you start off your search for the perfect nonprofit CRM. If you’re ready to start test-driving, make sure to sign up for a free trial of Fundly CRM today!
- How a Fundraising Consultant Can Help With Your Next Fundraiser: While employing a nonprofit CRM can do wonders to help you organize and manage your various fundraising efforts, sometimes you need a little more help. Check out our guide to hiring a fundraising consultant and get the help you need!
- Fundraising Software: 9 Types Your Nonprofit Must Know: Picked out your nonprofit CRM software? Great! Take a look at our ultimate guide to the 9 types of fundraising software that you need to know about and learn how you can pick the best one for your needs!
- Free and Low-Cost Nonprofit CRM Software: 6 Terrific Tips: Looking for a powerful nonprofit CRM solution that won’t break the bank? Our friends at @Pay have put together a great guide for the best free and low-cost CRM software programs on the market to help you get the most bang for your buck!